Privacy Policy

Information You Provide to Us

We collect information you provide directly to us, such as when you create or modify your account, contact customer support, or otherwise communicate with us. This information may include your name, email, phone number, postal address, and any other information you choose to provide. This information helps us support our platform effectively.

Information We Collect Through Your Use of Our Services

When you use our Services, we collect information about you in the following general categories:

• Location Information: We collect location data about the delivery transaction involved. If you permit the app to access location services through the permission system used by your mobile operating system, we may also collect the precise location of your device when the app is running in the foreground or background.
• Transaction Information: We collect transaction details related to your transactions with other users of this app, including the type of service requested, date, time, place, distance involved, and other related transaction details.
• Usage and Preference Information: We collect information about how you interact with our services, other users, preferences expressed, and settings chosen. In some cases, we do this through the use of cookies and other similar technologies that create and maintain unique identifiers.
• Device Information: We may collect information about your mobile device, including, for example, operating system and version, software and file names, preferred language, etc.
• Log Information: When you avail the services, we may collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes, and other system activity, type of browser, etc.

Use of Information

We primarily use the information, including but not limited to the following purposes:

• To facilitate your usage of our services;
• To process or facilitate payments for Services;
• To contact you with promotional offerings or other communications that may be of interest to you;
• To contact you in connection with your Services;
• To perform internal operations necessary to provide our Services, troubleshoot software bugs and operational problems, conduct data analysis, testing, research, and monitor and analyze usage and activity trends;
• To personalize the content and features you see when you visit our sites or use our app;
• To respond to your questions and assist with problems with our Services;
• To enhance other information we have about you to help us better understand you and determine your interests;
• To assist you when you contact our customer support services, including directing your questions to the appropriate customer support person, investigating and addressing your concerns, and monitoring and improving our customer support responses;
• For product development, allowing us to improve and enhance the safety and security of our Services, develop new features and products;

Sharing of Information

We do not share or transfer your personally identifiable information with outside parties. This does not include our trusted third parties who assist us in operating our app, conducting our business, and who agree to keep your information confidential.

We may also disclose your information to the extent necessary:

• To comply with laws and to respond to lawful requests and legal processes;
• To protect the rights and property of the company, our users, and others, including to enforce the terms;
• In an emergency, to protect the personal safety and assets of the company, the users, or any person.

In such events, we are not responsible for informing you or seeking your approval or consent.

Contact Us

If you have any questions or queries regarding this privacy policy or the Terms and Conditions mentioned above, you may contact us at:

• Email: support@tranzep.com
• Phone: +91 99799 88048
• Address: 123 Tranzep Street, Transport City, Country